Servers' issues

Hey everyone.

I never thought this would ever happen to us, but here we are...

What happened

On the evening of June 2, 2026, our servers — hosted at nLighten data centers in Amsterdam and Berlin — were shut down without warning. One of the intermediary companies in the chain between the data center and us as end customers was suspected of illegal activity. As a result, all servers belonging to that company — including those hosting our infrastructure and backups — were taken offline without notice, bringing our service to a complete halt.

What this means

We have lost access to all servers that hosted our websites, databases, services, and the rest of our infrastructure.

Unfortunately, our backups were also stored within the same provider's infrastructure — in a different data center. This means both sources of recovery were blocked simultaneously.

We were assured that lawyers are already working on the issue. We waited 24 hours, but we are not going to wait any longer. We will restore everything we can on our own.

What we are doing right now

Here is our action plan:

• restore basic website functionality and publish information about the incident
• restore email so you can reach us
• restore the license server
• restore the cloud service
• prepare instructions on how to continue using the app after an extended period of offline operation
• restore records of user subscription purchases
• restore the cloud service database (if at all possible)

We understand this is a serious situation and we sincerely apologize for what has happened. We will do our best to restore the service as soon as possible.

If you have any urgent questions, please contact us at: support@starc.app